Privacy Policy

Last updated: 2 August 2026

This privacy notice explains how Stayclean Window Cleaning Limited and Bristol Window Cleaning Limited (“we”, “us” or “our”) collect and use personal information when you visit stayclean.co.uk, ask for a quote, contact us or use our cleaning services.

1. Who we are

This website is used by two companies:

  • Stayclean Window Cleaning Limited (company number 05395496).
  • Bristol Window Cleaning Limited (company number 05783081).

One or both companies may be the controller of your personal information, depending on which company handles your enquiry or provides your service. Both may access website enquiries so they can be allocated and answered. Your quotation or invoice will identify the company providing your service and primarily responsible for the related customer and service records.

Registered office and business correspondence address for both companies: 74 Saltmarsh Drive, Bristol, England, BS11 0NF
Email: hello@stayclean.co.uk
Phone: 0800 8560 120

2. Information we collect

Depending on how you use our website and services, we may collect:

  • Your name, company name, email address and telephone number.
  • Your property or service address and postcode.
  • The cleaning service you are interested in and any message or other details you provide.
  • Quote, booking, customer service, payment and account records.
  • Technical information such as your IP address, browser, device, pages visited and cookie choices.

We normally collect this information directly from you when you complete a form, call, email or become a customer. We may also receive limited technical information through our website, hosting, security and analytics providers.

3. How and why we use your information

  • Enquiries and quotes: to respond, understand your requirements and prepare a quote. We rely on steps requested before entering a contract and our legitimate interest in handling enquiries.
  • Providing our services: to arrange and deliver cleaning services, contact you about appointments and manage our relationship. We rely on our contract with you.
  • Customer administration: to keep records, issue invoices, process payments and deal with queries or complaints. We rely on our contract, legal obligations and legitimate interests.
  • Website operation and security: to maintain, protect and improve the website, prevent misuse and understand how it is used. We rely on legitimate interests and, where required, consent for non-essential cookies.
  • Marketing: to send marketing only where we have your consent or another lawful permission. You can opt out at any time.
  • Legal requirements: to meet tax, accounting, regulatory and other legal obligations, and to establish or defend legal claims.

Where we rely on legitimate interests, we consider the impact on your rights and only use information where those interests are not overridden by your interests or rights.

4. Who we share information with

Information may be shared between Stayclean Window Cleaning Limited and Bristol Window Cleaning Limited where necessary to route an enquiry, prepare a quotation, provide the service or maintain appropriate business records.

We may also share information only where necessary with trusted providers that support our website hosting, email, communications, analytics, IT, payments, accounting and service administration. We may also share it with professional advisers, insurers, regulators, law enforcement or other authorities where required by law.

Service providers may only use the information for the agreed purpose and must protect it. We do not sell personal information.

Address lookup: If you use the address suggestion feature in our quote form, the text you type is sent to Geoapify so it can return matching UK addresses. You can ignore the suggestions and enter your address manually. Geoapify handles this data under its privacy policy.

5. Cookies and similar technologies

Our website uses essential cookies needed for the site to work. It may also use analytics or third-party cookies, including services connected with maps, reviews, videos or other embedded content. Where consent is required, non-essential cookies should only be used after you choose to allow them.

You can use the website’s cookie controls and your browser settings to manage or delete cookies. Blocking some cookies may affect how parts of the website work.

6. How long we keep information

We keep personal information only for as long as it is needed for the purpose collected. Enquiry information is kept for the time needed to respond and manage a potential or current customer relationship. Customer, invoice and payment records may be kept for longer where required for tax, accounting, insurance or legal reasons. We then delete or anonymise information securely.

7. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we require an appropriate safeguard recognised by UK data protection law or rely on another lawful transfer mechanism.

8. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete or restrict the use of your information.
  • Object to certain uses, including direct marketing.
  • Ask for information you provided in a portable format.
  • Withdraw consent at any time where we rely on consent.

To exercise a right, email hello@stayclean.co.uk. We may need to verify your identity before responding.

You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint. We would appreciate the opportunity to address your concern first.

9. Security

We use reasonable organisational and technical measures to protect personal information. No internet or electronic storage system is completely secure, but we work to prevent unauthorised access, loss, misuse or disclosure.

10. Other websites and children

Links or embedded services operated by other organisations are covered by their own privacy notices. Our website and services are not directed at children, and we do not knowingly collect children’s information through the website.

11. Changes to this notice

We may update this notice when our services, providers or legal obligations change. The latest version will always be published on this page with its updated date.