FAQ’s2023-07-17T20:39:33+00:00

Need an answer?…

We love answering questions! We’ve gathered some common inquiries for you, but if you can’t find the answer you’re looking for, don’t worry. Just give us a friendly shout, and we’ll be more than happy to assist you!

Can I request additional services like gutter cleaning or pressure washing along with window cleaning?2024-05-13T12:39:38+00:00

Absolutely! We offer a range of additional services to complement our window cleaning, including gutter cleaning and pressure washing. Just let us know your requirements, and we’ll tailor our services to meet your needs.

 

Are there any specific requirements or preparations needed from the customer before your team arrives for window cleaning?2024-05-13T12:45:21+00:00

We aim to make the window cleaning process as hassle-free as possible for our customers. Prior to our arrival, we kindly ask that you remove any obstacles that may obstruct access to the windows and ensure pets are safely secured. Other than that, you can sit back and relax while we take care of the rest!

What is your policy on rescheduling or canceling appointments?2024-05-13T12:44:49+00:00

We understand that plans can change, which is why we have a flexible rescheduling and cancellation policy. Just give us a call as soon as possible, and we’ll work with you to find a new appointment time that suits your schedule.

Can you provide references or testimonials from satisfied customers?2024-05-13T12:44:14+00:00

Certainly! We have a wealth of satisfied customers who have experienced the difference with Stayclean. Feel free to ask for references or testimonials, and we’ll be happy to provide them.

Do you offer any warranty or satisfaction guarantee for your window cleaning services?2024-05-13T12:43:31+00:00

Absolutely! We stand behind the quality of our work, which is why we offer a satisfaction guarantee for our window cleaning services. If you’re not completely satisfied with the results, simply let us know, and we’ll make it right.

How do you handle any damages or accidents that may occur during the cleaning process?2024-05-13T12:42:39+00:00

While we take every precaution to prevent accidents or damages, we understand that unforeseen circumstances may arise. Rest assured, we are fully insured, and in the rare event of any damages, we will promptly address the issue and ensure it is resolved to your satisfaction.

What sets Stayclean apart from other window cleaning services in terms of quality and customer satisfaction?2024-05-13T12:41:55+00:00

At Stayclean, we’re committed to excellence in both quality and customer satisfaction. Our attention to detail, eco-conscious practices, and dedication to customer care set us apart. We go above and beyond to ensure every customer is delighted with the results.

 

How far in advance do I need to schedule an appointment for window cleaning?2024-05-13T12:41:08+00:00

We recommend scheduling your appointment in advance to ensure availability, especially during peak seasons. However, we understand that sometimes you may need a last-minute appointment, and we’ll do our best to accommodate your schedule.

What steps do you take to ensure minimal disruption to our daily routine while cleaning windows?2024-05-13T12:40:26+00:00

We understand the importance of minimal disruption, which is why we strive to work efficiently and considerately. Our team will coordinate with you to find a convenient time for cleaning, and we’ll work diligently to complete the job with minimal disruption to your daily routine.

 

Do I have to sign a contract to use your services?2023-07-16T02:04:40+00:00

No need for contracts! Just shoot us an email accepting our quote and terms for commercial window cleaning. If you prefer a contract, we’re happy to provide one. And if a purchase order number is required on the invoice, just let us know. We’re here to make things easy and enjoyable for you!

What measures do you take to ensure the safety of your team while cleaning windows, especially in adverse weather conditions?2024-05-13T12:38:42+00:00

Safety is our top priority at Stayclean. Our team undergoes thorough safety training, and we closely monitor weather conditions to ensure safe working conditions. We adhere to strict safety protocols, including rescheduling appointments if weather conditions pose a risk to our team, and we DO NOT USE LADDERS!!!!

How do you handle difficult-to-reach windows or those in high-rise buildings?2024-05-13T12:37:29+00:00

We’ve got the expertise and equipment to tackle even the most challenging windows! Our team is trained in safe and efficient window cleaning techniques, and we utilize specialized tools and methods to reach high-rise windows safely.

Are your cleaning products environmentally friendly or eco-conscious?2024-05-13T12:36:43+00:00

Yes, indeed! At Stayclean, we prioritize sustainability and environmental responsibility. Our cleaning products are carefully selected to be eco-conscious, ensuring a sparkling clean while minimizing our ecological footprint.

 

Can I schedule a one-time cleaning service, or do you only offer regular maintenance plans?2024-05-13T12:33:50+00:00

Certainly! We offer both one-time cleaning services and regular maintenance plans to suit your needs. Whether you